Each retailer publishes a routing guide: which carriers, which freight class, what label formats, packing slip requirements, ASN timing, palletization specs, the shape of the carton labels, where the BOL goes. Miss one of those and you're paying chargebacks per shipment, sometimes per carton.
We read the routing guide before the first PO and build the workflow around it — not the other way around. When the retailer updates their guide, we update the workflow. Your team doesn't have to translate every memo into operational steps.
We integrate with CRSTL for EDI document handling: 850 (purchase orders), 856 (advance ship notices), 810 (invoices), 855 (PO acknowledgements), and the rest. Documents flow into our WMS as native orders. Your team isn't manually keying POs into a different system.
If you're not yet on EDI and your retailer requires it, we'll talk through the timeline and what it costs to onboard properly. Cutting corners on EDI usually shows up later as chargeback risk.
We build pallets to retailer spec — heights, mixing rules, layer counts, slip-sheets, stretch-wrap pattern. ASN documents go out at the timing window the retailer expects, not whenever the shipment leaves the dock. BOLs match. Label formats are correct on the first try.
All of this is visible to you in the same dashboard your DTC orders appear in. There's no separate B2B portal, no email-the-account-manager-for-status loop.
Enterprise 3PLs handle B2B compliance well — usually with a substantial monthly minimum, a slow onboarding, and an account team you have to escalate through to fix anything. We're built for the brand that's hitting retail for the first time and doesn't want to commit to that profile yet.
If your B2B volume eventually outgrows our footprint, we'll say so. We're not built to be the largest 3PL you'll ever use. We're built to be the right one for the stage you're at.
